PRODUCT RECALL POLICY
A recall notice must contain a clear and concise summary description of all incidents (including, but not limited to, property damage), injuries, and deaths associated with the product conditions or circumstances giving rise to the recall, as well as a statement of the number of such incidents, injuries, and deaths.
Under the Consumer Rights Act, you are entitled to a full refund within 30 days and under the Sale of Goods and Service Act you have a right to a refund or replacement.
The General Product Safety Regulations dictate that manufacturers must make arrangements for the collection and / or return of the product.
We don't manufacture our own products. So, a product recall would be an action advised directly from the brand/manufacturer. If we were advised to recall a product we would follow instructions from the brand.
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Issue a recall notice. Along with communication as to why the product has been recalled.
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Issue RMA's
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Confirm stock has been recalled.
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Return or Destroy stock as per brand/manufacturer requirements
However, if the brand had not issued a recall notice and we had significant data relating to, what could be, faulty product we would:
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Evaluate the data and options and perform a risk/benefit analysis of the potential concerns for management. Relay information to brand/manufacturer.
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Make certain that any reported incidents are not due to product misuse or abuse, or, in the case of some toys, lack of proper parental supervision.
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Determine with the brand/manufacturer, whether the problem is due to a design defect rather than a production problem and, in conjunction with management, whether a product recall is required.
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If recall was required follow steps as per the above 3 points.